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FAQ

What payment methods are available for purchases?

For the convenience of our customers, AusWise accepts online payments from MasterCard, VISA through our secure online payments facility.

What do I do if I have an issue?

You can contact our customer service department on 1300 435 769. Our office hours are from Monday to Friday 9am – 5pm (AEST/AEDT). Our staff are more than happy to answer any questions that you may have relating to our services.

If an Item is damaged during transit what will occur?

You can contact AusWise and a replacement will be dispatched.

How long does the delivery take?

We use a range of delivery sources, ranging from Australia Post to the local Courier. Orders placed before 1pm are picked the same day and freighted that night. Often the delivery is overnight but this depends on your area, most are 2 days.

How do I know your rating system is correct?

AusWise does its best to keep up to date with current products, we contact manufacturers directly. If you are aware that there is a discrepancy with our rating system we will follow it up to get the latest information.

Can we visit you directly?

Our warehouse isn't open to the public, this is to keep costs down for our customers.

Where are you based?

In the Myocum valley.

How do I make an order?

Orders can be made with our user friendly and secure website via credit card using full shopping cart facilities.

How do I know if AusWise has received my order?

AusWise will send you an automatic confirmation e-mail as soon as you place your order online. This e-mail will include a receipt of your order. You will also receive a second e-mail confirming payment and delivery details (including track and trace capability) once your order has been successfully processed. An online order tracking service is also provided for all orders to making tracking your package easy.

Where do you deliver to?

We deliver Australia wide.

What is the minimun I need to spend?

The minimum amount you need to spend is $40 plus delivery - due to price sensitivities and packaging efficiencies.

Watch Our Promo Video.

Checkout the great range of Australian products jumping off the AusWise shelves and into a box ready to be delivered to your door.

Australia Wide Delivery

We deliver everywhere in Australia, we pride ourselves on giving customers all over Australia access to the best Australian products available. Australian Food Solutions!

Every Shop Contributes.

Each time your family shops with us and spends over $40, we grow and gift a food tree back to the community.

 

Each food tree is given away in a recycled bio cup. This is the gift that keeps on giving.

Sustainable Community Vision.

Auswise is an efficient tangible way to create employment in our country and reduce carbon pollution by buying local. We seek your empathy to our cause and look forward to bringing you positive creative food solutions right to your door.